Salesforce Admin training
Learn to configure and look after a Salesforce org. This is an admin course. It covers setup, security, objects, automation with Flow, data and reports, and prepares you for the Salesforce Administrator exam.
Course details
- Duration
- 10 weeks, 40 live hours
- Mode
- Live online
- Fee
- Shared on enquiry, with team discounts
- Certificate
- VoozoWorld certificate of completion
Who it is for
- Aspiring Salesforce administrators
- Business analysts and operations staff who work with Salesforce
- Freshers aiming for an admin role
- Anyone preparing for the Salesforce Administrator certification
Outcomes
What you will be able to do
- Set up users, security and sharing correctly
- Build objects, fields, layouts and validation rules
- Automate processes with Flow
- Manage and protect your data
- Create reports and dashboards, and feel ready for the admin exam
Syllabus
What we cover
Module 1: Getting started
Salesforce basics
- Clouds and the Lightning interface
- Setup menu and org settings
- Practice org setup
Users and security
- Users, profiles and permission sets
- Roles and sharing
- Field-level security
Objects and fields
- Standard and custom objects
- Field types and relationships
- Record types and page layouts
- Validation rules and formula fields
Module 2: Sales and service apps
- Leads, accounts, contacts and opportunities
- Cases, queues and assignment
- Campaigns basics
Process automation
- Flow Builder: record-triggered and screen flows
- Approval processes
- Choosing the right tool
Module 3: Data management
- Data import tools
- Duplicate management
- Data quality
Reports and dashboards
- Report types and formats
- Filters and groupings
- Dashboards
Module 4: Productivity and mobile
- Activities and email
- Salesforce mobile app
- AppExchange basics
Exam preparation
- Exam topics and weighting
- Practice questions
- Revision plan
Hands-on work
- Set up a sample org for a sales team
- Build a record-triggered Flow with an approval step
- Create a pipeline dashboard
Before you start
- Basic computer skills
- A free Salesforce practice org, which we help you set up
Questions
Good questions on this course
Does this course teach Apex or LWC?
No. This is the admin course only. It does not cover programming.
Will it prepare me for the admin exam?
It covers the admin topics and ends with exam preparation. The exam is run by Salesforce, and passing depends on your own practice.
Can I use Trailhead as well?
Yes, and we encourage it. Trailhead is free. Our sessions add live guidance, real project scenarios and feedback on your work.
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See the syllabus →Enquire about this course
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