SalesforceRecruitment
Freelance margin and tiered commission tracking
Recruitment - UK recruitment agency
Split billing among consultants (such as 50/50 or 70/30), margin from daily rate and billable days, timesheet approvals, monthly commission by margin band, and a dashboard for each consultant.
Zoho DeskLanguage services
Freshdesk to Zoho Desk migration
Customer support - language services company
Assessed the existing setup, then configured departments, modules, layouts, fields, agents, teams, roles, workflows, assignment rules and blueprints. Tickets, contacts and accounts were mapped, migrated and validated, followed by testing and rollout.
Zoho CRMBackground screening
Zoho CRM with custom modules and client scripts
Background screening - global provider
Custom modules and fields, roles, Deluge functions and client scripts (show or hide fields, read-only rules, auto-fill), layout rules, lead scoring, blueprints, web forms, Google integrations, reports and dashboards for each role.